Shipping rates and delivery times
Choose Express or Standard delivery at checkout. Express delivery is free on every order from $300. Orders are dispatched within [Dispatch time] once your payment has cleared. Delivery times are counted from dispatch and are estimates from our courier.
| Delivery option | Estimated delivery time | Cost |
|---|---|---|
| Express | 1 day | $30, free on orders from $300 |
| Standard | 3 days | $10 |
| Remote areas | Please contact us before ordering | Please contact us |
Delivery times are a guide only. Public holidays, weather and courier delays can add time, particularly for regional and remote addresses.
Age verification on delivery
Alcohol can only be delivered to adults. Someone aged 18 or over must receive the parcel, and the driver checks photo ID such as a driver licence, passport or proof of age card. We do not authorise unattended delivery for alcohol, so parcels will not be left at the door, in a letterbox or with a neighbour who has not shown ID.
If nobody aged 18 or over is available, the parcel will be taken back to the courier depot. You can usually collect it or arrange redelivery; redelivery may incur an additional cost. Choosing a work address or a time when an adult is home helps your Jack Daniel's arrive first time.
Tracking your order
After checkout you receive an email confirming your Order ID. We email you again when your payment is confirmed and when your order is dispatched, with tracking details so you can follow the parcel to your door.
Damaged in transit
Every bottle is packed to travel, but breakages can happen. If your parcel arrives damaged or a bottle is broken or leaking, please take photos of the outer carton, the packaging and the bottle, and send them to us as soon as possible with your Order ID. We will arrange a replacement or refund in line with our refund policy and your rights under Australian Consumer Law.
States, territories and restricted areas
We deliver to all Australian states and territories. Some communities have alcohol restrictions, for example declared restricted areas in the Northern Territory and certain remote communities in other states. We cannot deliver to any area where alcohol is prohibited or restricted, and we may cancel and refund an order for such an address.
Jack Daniels delivery FAQs
Do you deliver Jack Daniels Australia-wide?
Yes. We send orders to metro, regional and most remote addresses in every state and territory. Remote addresses can take longer and may need a quote, so please contact us before ordering. We cannot deliver to communities where alcohol is prohibited or restricted, including declared restricted areas in the Northern Territory.
Can my Jack Daniel's be left at the door?
No. Because the parcel contains alcohol, an adult aged 18 or over must receive it and may be asked for photo ID. If no adult is available, the courier takes the parcel back to the local depot for collection or redelivery. Choose a delivery address where someone will be home to avoid delays.
Can I send a bottle as a gift to someone else?
Yes. Enter the recipient's name and address at checkout and let them know a parcel is on its way, since they will need to be 18 or over, with ID checked on delivery. Our Jack Daniels gift set page has ideas and tips for sending a present.
When will my order be dispatched?
We dispatch within [Dispatch time] once your bank transfer or PayID payment has cleared. Bank transfers can take a little longer to arrive than PayID, so paying by PayID and uploading your receipt is often the quickest route. You will receive an email with tracking as soon as your order leaves us.