Free express delivery on orders from $30015% off when you pay with cryptoAustralia-wide deliveryStrictly 18+ · ID checked on deliveryJack Daniel's Tennessee whiskey, every sizeFree express delivery on orders from $30015% off when you pay with cryptoAustralia-wide deliveryStrictly 18+ · ID checked on deliveryJack Daniel's Tennessee whiskey, every sizeFree express delivery on orders from $30015% off when you pay with cryptoAustralia-wide deliveryStrictly 18+ · ID checked on deliveryJack Daniel's Tennessee whiskey, every size
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Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

A major failure includes a bottle that arrives broken, a product that is faulty or unsafe, or an item that is significantly different from what you ordered. For a major failure you can choose a refund or a replacement. For a minor failure we may choose to fix the problem by replacing the item. Nothing in this policy limits those rights.

Damaged, faulty or wrong items

If a bottle arrives broken, leaking, with a damaged seal, or if we have sent the wrong product, please contact us as soon as possible. We will ask you to keep the bottle and packaging until we have reviewed your request, and we may ask you to return it at our cost. Once confirmed, we will send a replacement or give you a full refund, including the delivery fee for that item.

Change of mind

We are not required to offer refunds when you simply change your mind. Where we offer a change-of-mind return, the window is [Change-of-mind return window] from delivery, and it applies only to unopened bottles with the seal intact, in the original packaging and in resaleable condition. Return postage for change-of-mind returns is at your cost, and opened bottles cannot be accepted for safety and hygiene reasons.

How to request a refund or replacement

  1. Contact us using the form.
  2. Include your Order ID, the product affected and a short description of the problem.
  3. For damaged, faulty or incorrect items, attach clear photos of the bottle, label, seal and packaging.

We will reply by email with the outcome and any next steps.

How refunds are paid

Because we accept payment by bank transfer and PayID, approved refunds are paid by bank transfer back to the account the payment came from. We may ask you to confirm the account details by email before sending the money. Your bank may take a few business days to show the funds after we process the refund.

Cancelling an order

You can cancel an order at any time before it is dispatched by contacting us with your Order ID. If you have already paid, we will refund the full amount to your bank account. If your order has already left us, it can no longer be cancelled; please treat it as a return under this policy once it arrives.

For delivery times, ID checks and what happens to parcels returned to the depot, see our delivery information. Our full terms and conditions also apply.