What we collect and why
When you place an order, we collect:
- Name, email address and phone number, to process your order, send confirmation and status emails and contact you about delivery.
- Delivery address, so our courier can deliver your parcel.
- Date of birth, to confirm you are 18 or over, as required for the sale and supply of alcohol.
- Order details, including your Order ID, products, amounts and payment method (bank transfer or PayID).
- Payment receipts you upload, so we can match your payment to your order. We do not collect card details.
If you use our contact form, we collect your name, email address, any Order ID and your message so we can reply. We use your information only for these purposes, for meeting our legal obligations as a liquor seller, and for keeping business records. We do not sell your personal information.
Storage and security
Order details and uploaded receipts are stored on our website's server and are accessible only to authorised staff. We take reasonable steps to protect your information from misuse, loss and unauthorised access, including encrypted connections and password-protected staff access. We keep records for as long as needed for orders, accounting and legal requirements, and then delete or de-identify them.
Who we share it with
We disclose personal information only where needed to fulfil your order or where required by law:
- Delivery carriers receive your name, address and phone number to deliver your parcel and check age on delivery.
- Our email service provider processes your email address and message content to send order confirmations and status updates.
- Regulators or law enforcement, where we are legally required to provide information.
Some of these providers may store data outside Australia. Where that happens, we take reasonable steps to ensure they handle it consistently with the Australian Privacy Principles.
Your cart and cookies
Your shopping cart is saved in your own browser using local storage, not on our server, until you place an order. You can clear it at any time by emptying the cart or clearing your browser data.
We do not use advertising or tracking cookies. The only cookie we set is a session cookie for staff signed in to our order administration area; customers do not receive it. We do not currently use analytics tools. If we add analytics (such as Google Analytics) in future, we will update this policy to explain what is collected and how to opt out.
Access and correction
You can ask to see the personal information we hold about you and ask us to correct it if it is inaccurate, out of date or incomplete. Contact us with your request and we will respond within a reasonable time. We may need to confirm your identity first.
Complaints
If you believe we have mishandled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Contact us about privacy
Email , or use Use our contact form. Please see our terms and conditions for the rules that apply to orders.
We may update this policy from time to time. The current version is always published on this page.